How can I make an appointment?
Use the “Book Now” link on the web site. Alternatively, you can request an appointment via the “Contact Us” link on the website, by email or by phone 0800 426 3766.

Are there any charges for treatment?

Please see our fees page for full details.

Ensuring access to hand therapy for all is important to us so if you have any concerns about payment, please discuss with your therapist. 

Do I need to be referred or see the Dr first?
No, you can make an appointment with us directly. We can refer you for x-rays, a specialist opinion or to your GP if further input is needed.

Can I complete an ACC claim with you?
Yes, if your injury is the result of an accident. If your injury is a gradual process work-related injury claim you will need to see your GP first to lodge the claim.

How long will my appointment be?

Appointment length varies depending on your condition, typically 30 to 60 minutes for an initial consultation and around 30 minutes for follow-ups. Where possible, any necessary paperwork will be emailed to you ahead of your appointment to complete online. We aim to run on time, however as we offer an acute splinting service for trauma clients, this may occasionally cause delays. We apologise for any inconvenience.

What do I need to bring to the appointment?
It is helpful if you can email prior to your appointment any of the following that are relevant to your case:

• X-rays and/or reports
• Any other investigation results (MRI, US)
• ACC details if already completed
• Work insurer details
• Hospital discharge papers
• Operation details
• Referral form from GP, A&E, hospital, surgeon, physio etc

Is there parking on site?

All clinics have some client car parking spaces and designated disability car parking spaces near the buildings.

• Akoranga Drive clinic has designated blue reserved parking at the front of the building
• Albany has additional parking at the rear of the building
• Drury has designated car parks at the front of the unit
• Hibiscus Coast, Westgate and Manukau Clinics have parking available in the shopping centre carparks.
• Papakura has designated parking for Counties Medical Integrated Health, or alternatively there is parking across the road at Countdown.
• Shorecare Greville Road has free parking spaces for use by all patients attending services in the Greville Road medical complex.
• Shorecare Smales Farm has PAY BY PLATE designated parking areas at the rear of Shorecare and throughout the Smales farm complex. The first 30 minutes are free, but you must still enter car details at the payment meter and follow instructions.
• Whangarei has plenty of free patient parking at the Kensington Health Hub.

What happens at the first appointment?
Consultations may take place in an open plan treatment space, or a private treatment room. At the first appointment the therapist will take a comprehensive history of the problem and perform a thorough physical examination of the injured area. This is followed by education and advice as to the probable diagnosis and likely healing timeframes, as well as specific individual treatment, splinting and rehabilitation tailored to your goals.

How can I pay for any charges?
Prompt payment following your treatment is appreciated. We have eftpos, paywave and online banking available. Concessions apply for Community Services Card holders. If you have any concerns about payment, please speak with your therapist. Outstanding accounts are sent out monthly.

What if I need to cancel or miss my appointment?
We ask for at least two hours notice if you need to cancel or reschedule. Appointments cancelled with less than two hours notice, or not attended, incur a $35 fee. This allows us to offer the appointment to another patient who needs it. Clients arriving late may receive a shorter consultation to avoid inconveniencing other booked clients.

Can I have a telehealth appointment?
Yes. Telehealth video consultations are available for many conditions and stages of recovery. ACC-funded telehealth is available to patients within our Auckland and Northland regions. Private telehealth appointments are available to patients anywhere in New Zealand. See our Telehealth page for more information.

How long has Hands On Rehabilitation been around?
Hands On Rehabilitation was founded in 2003 and is dedicated to providing professional excellence in hand therapy in a warm and caring environment. We now have clinics in Whangarei, Akoranga, Albany, Red Beach, Westgate, Manukau, Papakura, Drury, Shorecare Greville Road and Shorecare Smales Farm.

What do I do if I have any issues or concerns about my treatment?

The team at Hands On Rehabilitation appreciate your feedback and wish to hear any concerns or suggestions you have, in order for us to develop our service. Please feel free to provide comments via your therapist, or email to either Tania or Kelly.