FREQUENTLY ASKED QUESTIONS
How can I make an appointment?
Use the “Book Now” link on the web site. Alternatively, you can request an appointment via the “Contact Us” link on the website, by email or by phone 0800 426 3766.
Is there any charge for treatment?
|ACC - Hand Therapy||$20.00 co-payment|
|ACC – Hand Therapy
Community Services Card
|ACC - Physiotherapy||$35.00 co-payment|
|Community services card
|Private Consultation - Initial||$120.00|
|Private Consultation - Follow Up||$80.00|
|Dressings||Therapist to advise|
|Non-ACC - Splints or Braces||Therapist to advise|
|Extras||Therapist to advise|
|No Show appointment
(less than 2 hours’ notice)
Ensuring access to hand therapy for all is important to us so if you have any concerns about payment, please discuss with your therapist.
Do I need to be referred or see the Dr first?
No, you can make an appointment with us directly. We can refer you for x-rays, a specialist opinion or to your GP if requiring further input.
Can I complete an ACC claim with you?
Yes, if your injury is the result of an accident. If your injury is a gradual process work related injury claim you will need to see your GP first to lodge the claim.
How long will my appointment be?
Generally appointments are 30 minutes, although initial post op appointments may take up to one hour. If possible, necessary paperwork will be emailed to you prior to your appointment to complete online. We aim to run to time, however, as we do offer an acute splinting service for trauma clients, this may occasionally cause us to run late. We apologise for any delays or inconvenience this may cause.
What do I need to bring to the appointment?
It is helpful if you can email prior to your appointment any of the following that are relevant to your case:
- X-rays and or reports
- Any other investigation results (MRI, US)
- ACC details if already completed
- Work insurer details
- Hospital discharge papers
- Operation details
- Referral form from GP, A&E, hospital, surgeon, physio etc
Is there parking on site?
All clinics have some client car parking spaces and designated disability car parking spaces near the buildings.
- Albany has additional parking at the rear of the building
- Akoranga Drive clinic has designated blue reserved parking at the front of the building
- Hibiscus Coast, Westgate and Manukau Clinics have parking available in the shopping centre carparks.
- Drury has designated car parks at the front of the unit
- Whangarei has plenty of free patient parking at the Kensington Health Hub
- Papakura has designated parking for Counties Medical Integrated Health, or alternatively there is parking across the road at Countdown.
- Shorecare Smales Farm has PAY BY PLATE designated parking areas at the rear of Shorecare and throughout the Smales farm complex. The first 30 minutes are free, but you must still enter car details at the payment meter and follow instructions.
What happens at the first appointment?
Consultations may take place in an open plan treatment space, or a private treatment room. At the first appointment the therapist will take a comprehensive history of the problem and perform a thorough physical examination of the injured area. This is followed by education and advice as to the probable diagnosis and likely healing timeframes, as well as specific individual treatment, splinting and rehabilitation tailored to your goals.
How can I pay for any charges?
Prompt payment following your treatment is appreciated. We have eftpos facilities, paywave and online banking options available. Ensuring access to hand therapy for all is important to us so if you have any concerns about payment, please discuss with your therapist. Concessions apply for community services card holders. Outstanding accounts are sent out monthly.
What if I need to cancel or miss my appointment?
Please notify us as soon as possible if you are unable to attend your appointment. Late cancellations (less than 24hr notice) may incur a fee for non-attendance. Clients arriving late, but within their appointment time, may receive a shorter consultation to avoid inconveniencing other booked clients. Repeated non-attendance will result in your referrer and funder being notified and further appointments withdrawn.
How long has Hands On Rehabilitation been around?
Hands On Rehabilitation was founded in 2003 and is dedicated to providing professional excellence in hand therapy in a warm and caring environment. We now have clinics in Whangarei, Akoranga, Albany, Red Beach, Westgate, Manukau. Papakura and Drury.
What do I do if I have any issues or concerns about my treatment?
The team at Hands On Rehabilitation appreciate your feedback and wish to hear any concerns or suggestions you have, in order for us to develop our service. Please feel free to provide comments via your therapist, or email to either Tania or Kelly.